|
· we would like to see the document that proves the ownership of the house, so we know that this property is yours or document from landlord that you are allowed to make changes in the rental property;
· we would ask you about your budget and source of financing the project. For big renovation projects we offer financing options;
· we would ask you who will provide materials for the project, so we can estimate the logistics part properly and any of the warranty liabilities;
· we would ask you the timing –preferable start and finish of the project;
· we would ask you if there are any other contractors will be working on the same project at the same time as we will be working. So we can account for that option too.
· WE PROVIDE DETAILED PROPOSAL
We will work on your project and make sure that we give you the best layout IN ACCORDANCE WITH THE CITY CODES and quality for the budget that you assigned to the project. Within 10 days from our estimate date we will send to you by e-mail or by fax our proposal for your review. As per your request we can provide you with the references and all other information that you might require in order to make your decision.
We will wait for your decision and reply for 2weeks, so you will have enough time to collect other quotes. We respect any of your decision and would really appreciate if you let us know your choice. It is very important for us if you inform us when you choose another contractor, because we have very tight schedule and would like to maintain it for the benefit of our loyal customers. We will keep your information in our files in case you will call us for any help with your project.
· PRE-CONSTRUCTION MEETING & CONTRACT SIGNING
If you choose us to be your contractor, we will have a pre-construction meeting. For this meeting we will bring our licenses, insurance certificates, WCB account, and pictures of our work. We will present to you first draft of our contract.
We will discuss your scope of work, just to make sure that it is still the same. If there are some changes, we will add to the original scope of work all the changes and initial the revised document, make changes in our draft contract. We will finalize the contract documents and sign the contract. Our contract will become our legal document for your project. But do not be afraid that you got stuck with it if you change your mind. On the last page of our contract we state Buyer’s cancellation rights in case you change your plans, so it is safe for you to proceed.
· WE START THE PROJECT
 Guilty,Guilty, Guilty…Nobody is perfect and mistakes happens and complains can come even from our very satisfied clients. We believe, in reality, our clients do not expect us to be perfect. They do expect us to care enough to improve and to manage their concerns properly.
HOW CAN YOU REFUSE
SUCH
ELEGANT PARTNER?
We try our best to address the issue immediately, identify the challenge, understand the circumstances and know all of the parties involved. This process alone reduces the stress of our client. Our clients learn that we are genuinely interested and it is the foundation for setting up a solution.
Next, we create a plan, or several plans, for the remedy. In all cases, we get joint agreement on the solution and continue to communicate as it progresses. We follow up with our client -partner by making
sure that the solution is satisfactory and it meets the desired project outcomes for both of us. But still, it takes two to tango and we expect that both sides will work together towards the best results.
We appreciate all your concerns; we listen and try to avoid any misunderstandings. There is one more thing. If we have a quite client, we consider that a dangerous thing. A quiet client is either not being candid or not being contacted. He or she may be stewing about something. Some people may not complain to us, for a variety of reasons. However, they will tell their friends and associates at the drop of a hat. We will do whatever it takes to get honest communication out of our client partner.
SO…
SHELL WE DANCE?
THE CHOICE IS YOURS!
MAKE YOUR FIRST MOVE TO YOUR DREAM
AND
WE WILL ACCOMPANY YOU IN YOUR JOURNEY!
875-4516
ON THE OTHER HAND...
We will start the project on the date stated in our contract. If for any unforeseen reason we will not be able to do that, we will inform you in writing about the changes.
If in our contract is stated that we are responsible for the permits, we start the project by obtaining all necessary permits and city requirements. Next step will be-we purchase the materials. So, not to worry of you will not see us on the first day in your home, we will give you a call saying that we are here and working for you. It might take a few days to obtain all the permits, but the project timing will allow for this procedures.
· DURING RENOVATION PROCESS
We would like to hear your priorities, and follow them as close as we can. But, please do not try to direct the progress of the work in any way. Any questions, problems, or requests for changes of work for our subcontractors will be directed solely by us, the Contractor. There cannot be two leaders for the same scope of work. If the renovation process requires the baseboards go after the hardwood, then they have to go this way, not in any other sequence, because it is the best for the project.
We and our subcontractors, specialty contractors will from time to time to leave the project during the day to allow some time for material purchasing, drying process, or any other functions that might be necessary for this job.
We respect you as an owner and asking you to respect your contractor and his subcontractors. If for any reason you do not us to work on specific dates (somebody’s birthday, somebody is sick, just simply-family event), we would really appreciate if you inform us in advance.
· SUBSTANTIAL COMPLETION STAGE
When your project is in substantial completion stage-it means that the work is at 90% of its completion, we will ask you to have a walk trough all the aspects of our project and to write the deficiency list, so we can work on it.
We will make this list an official document and will assign each item to the specific people to take care of deficiencies.
YOU WANT TO HELP US?
Here are some of the lessons from our past experience:
NO WRITTEN SCOPE OF WORK
We expect from you detailed written scope of work. It seems to be like a lot of work, but we are in a business and serious money is involved. Why would both parties take a risk of misunderstanding from the very beginning? Written scope of work should be as many detailed as possible, so when we can for our free estimate, we will know exactly what you would like to see at the end. There are a lot of confusions and change orders if there is no written scope of work.
OWNER SUPPLY MATERIALS FOR THE PROJECT
If you would like to supply materials for your renovation project YOU BECAME YOUR OWN SUBCONTRACTOR FOR MATERIALS SUPPLY and STORAGE. Primarily, it's your job as contractor to make sure materials are good quality that they get to the site on time, so that work is done properly, and that everyone stays on schedule and knows about any changes. We cannot guarantee the quality of the materials supplied by you. Please make sure that you have safe place to store the materials to prevent them for damage. Please allow safe space for our tools and for any cutting work.
To avoid misunderstanding, we will not open any boxes without your presence for all the materials that you supply. If there are any discrepancies and missing parts of the materials that you supply, please reorder them.
DELAYS DUE TO CHANGES OR HOW TO HANDLE CHANGE ORDERS
If you make changes during renovation, remember that each change takes time, pushes back the schedule and adds to costs. Don't expect the painters or the finish carpenters to make up the lost time. Give them (and all the subs) time and support to do a good job. This is why it is critical to have written scope of work and approved change orders.
OTHER SUBCONTRACTORS
You as an owner have the right to let separate contracts in connection with the project. We can include in our work co-ordination with Owner’s separate contractors or forces, and Owner shall pay the Contractor 10% of the subcontract amount for coordination of same.
PETS ON THE JOB
As much as we love and respect all your pets, please make sure that you have safe place for them to be during the renovation project. We will not be responsible for any pets leaving the home due to doors, windows, gates or other openings in the home being left open due to work in progress.
OWNER IS DIRECTING OUR SUBCONTRACTORS AND MAKING “CASH” DEALS WITH THEM TO SPEED UP THE PROCESS.....
Please, do not approach our subcontractors and offer them “cash” deal. According to our contract, Great Owl Renovations Inc. is responsible for the project and any direct payment to our subcontractor would not be considered as payment for the contract.
FURNITURE & PERSONAL ITEMS
If you have home full of furniture and other items, please move them to a safe place, so they will be not damaged during the renovation and will not create any additional cost to the project.
It sounds funny, but renovation is one of the businesses where neatness counts. Lots of debris is generated and you'll end up paying if our subs spend time moving stuff out of the way. Keeping the site neat helps keep it efficient and saves you money. Please note, that personal garbage is owner’s responsibility if otherwise is not stated in our contract. We will clean up only construction debris.
IT TAKES TWO TO TANGO…
Guilty, Guilty, Guilty…Nobody is perfect and mistakes happens and complains can come even from our very satisfied clients. We believe, in reality, our clients do not expect us to be perfect. They do expect us to care enough to improve and to manage their concerns properly.
AND
WE WILL ACCOMPANY YOU IN YOUR JOURNEY!
875-4516
HOW CAN YOU REFUSE
SUCH
ELEGANT PARTNER?
We try our best to address the issue immediately, identify the challenge, understand the circumstances and know all of the parties involved. This process alone reduces the stress of our client. Our clients learn that we are genuinely interested and it is the foundation for setting up a solution.
Next, we create a plan, or several plans, for the remedy. In all cases, we get joint agreement on the solution and continue to communicate as it progresses. We follow up with our client partner by making
sure that the solution is satisfactory and it meets the desired project outcomes for both of us. But still, it takes two to tango and we expect that both sides will work together towards the best results.
We appreciate all your concerns; we listen and try to avoid any misunderstandings. There is one more thing. If we have a quite client, we consider that a dangerous thing. A quiet client is either not being candid or not being contacted. He or she may be stewing about something. Some people may not complain to us, for a variety of reasons. However, they will tell their friends and associates at the drop of a hat. We will do whatever it takes to get honest communication out of our client partner.
SO…
SHELL WE DANCE?
THE CHOICE IS YOURS!
MAKE YOUR FIRST MOVE TO YOUR DREAM
AND YOU, OUR LOYAL CLIENT, HAVE TO CHOOSE
WHAT YOUR PART IS!
Will you let us to be your leader and be in charge of your project or do you want to take the lead and turn your dream into another DIY story…?
You do not have to be scared of the renovation process and hire a body guard to protect your home from contractor. For your protection we are insured, bonded, have all the appropriate licenses, WCB and are BBB members.
Before you start your renovation project, please read some good advices from famous Renovation Experts:
As it was stated in “Hometime show”, a home improvement television show broadcast on public television hosted by Dean Johnson, there are :
Let Reality Govern Spending: Use the existing size and value of the house compared to the rest of the neighborhood to help determine how much to spend on the project. Focus on Blending Old and New: Find ways to give the addition the same look and feel as the existing house, while using modern materials and observing modern zoning regulations and building codes.
Avoid the Pitfalls of Over-Extending: Determine which parts of the job you can sensibly do yourself and which should be subcontracted to professionals. Remember that a pro will usually complete the job a lot faster than you, so be sure to weigh the costs of extending the project's length by doing the work yourself against the costs of hiring a pro.
THE WAY WE WORK:
AFTER YOU CONTACTED US, WE COME FOR COMPLIMENTARY ESTIMATE
We will make all necessary measurements to insure that our proposal will be based on the proper information. We also will make sure to let you know if the project requires an architect’s approval or any of the city permits and then you will decide who will take care of these issues. Homeowner is legally responsible for the obtaining the permits, but we can offer our assistance.
Before you commit to any renovations, you might consider consulting with your home insurance company to obtain all necessary information in regards to any major renovation for your property.
While we work on the measurement part, we will give you our project evaluation chart & would like to obtain from you:
· your legal name and your project mailing address;
· your home address if different from the project address;
· phone and fax number ( if possible) where we can reach you;
· e-mail address;
· detailed written scope of work for the project;
· blue print of the house;
· we would like to see the document that proves the ownership of the house, so we know that this property is yours or document from landlord that you are allowed to make changes in the rental property;
· we would ask you about your budget and source of financing the project. For big renovation projects we offer financing options;
· we would ask you who will provide materials for the project, so we can estimate the logistics part properly and any of the warranty liabilities;
· we would ask you the timing –preferable start and finish of the project;
· we would ask you if there are any other contractors will be working on the same project at the same time as we will be working. So we can account for that option too.
WE PROVIDE DETAILED PROPOSAL
We will work on your project and make sure that we give you the best layout IN ACCORDANCE WITH THE CITY CODES and quality for the budget that you assigned to the project. Within 10 days from our estimate date we will send to you by e-mail or by fax our proposal for your review. As per your request we can provide you with the references and all other information that you might require in order to make your decision.
We will wait for your decision and reply for 2weeks, so you will have enough time to collect other quotes. We respect any of your decision and would really appreciate if you let us know your choice. It is very important for us if you inform us when you choose another contractor, because we have very tight schedule and would like to maintain it for the benefit of our loyal customers. We will keep your information in our files in case you will call us for any help with your project.
PRE-CONSTRUCTION MEETING & CONTRACT SIGNING
If you choose us to be your contractor, we will have a pre-construction meeting. For this meeting we will bring our licenses, insurance certificates, WCB account, and pictures of our work. We will present to you first draft of our contract.
We will discuss your scope of work, just to make sure that it is still the same. If there are some changes, we will add to the original scope of work all the changes and initial the revised document, make changes in our draft contract. We will finalize the contract documents and sign the contract. Our contract will become our legal document for your project. But do not be afraid that you got stuck with it if you change your mind. On the last page of our contract we state Buyer’s cancellation rights in case you change your plans, so it is safe for you to proceed.
WE START THE PROJECT
We will start the project on the date stated in our contract. If for any unforeseen reason we will not be able to do that, we will inform you in writing about the changes.
If in our contract is stated that we are responsible for the permits, we start the project by obtaining all necessary permits and city requirements. Next step will be-we purchase the materials. So, not to worry of you will not see us on the first day in your home, we will give you a call saying that we are here and working for you. It might take a few days to obtain all the permits, but the project timing will allow for this procedures.
DURING RENOVATION PROCESS
We would like to hear your priorities, and follow them as close as we can. But, please do not try to direct the progress of the work in any way. Any questions, problems, or requests for changes of work for our subcontractors will be directed solely by us, the Contractor. There cannot be two leaders for the same scope of work. If the renovation process requires the baseboards go after the hardwood, then they have to go this way, not in any other sequence, because it is the best for the project.
We and our subcontractors, specialty contractors will from time to time to leave the project during the day to allow some time for material purchasing, drying process, or any other functions that might be necessary for this job.
We respect you as an owner and asking you to respect your contractor and his subcontractors. If for any reason you do not us to work on specific dates (somebody’s birthday, somebody is sick, just simply-family event), we would really appreciate if you inform us in advance.
· SUBSTANTIAL COMPLETION STAGE
When your project is in substantial completion stage-it means that the work is at 90% of its completion, we will ask you to have a walk trough all the aspects of our project and to write the deficiency list, so we can work on it.
We will make this list an official document and will assign each item to the specific people to take care of deficiencies.
YOU WANT TO HELP US?
Here are some of the lessons from our past experience:
· NO WRITTEN SCOPE OF WORK
We expect from you detailed written scope of work. It seems to be like a lot of work, but we are in a business and serious money is involved. Why would both parties take a risk of misunderstanding from the very beginning? Written scope of work should be as many detailed as possible, so when we can for our free estimate, we will know exactly what you would like to see at the end. There are a lot of confusions and change orders if there is no written scope of work.
· OWNER SUPPLY MATERIALS FOR THE PROJECT
If you would like to supply materials for your renovation project YOU BECAME YOUR OWN SUBCONTRACTOR FOR MATERIALS SUPPLY and STORAGE. Primarily, it's your job as contractor to make sure materials are good quality that they get to the site on time, the uantity is sufficient, so that work is done properly, and that everyone stays on schedule and knows about any changes. We cannot guarantee the quality of the materials supplied by you. Please make sure that you have safe place to store the materials to prevent them for damage. Please allow safe space for our tools and for any cutting work.
To avoid misunderstanding, we will not open any boxes without your presence for all the materials that you supply. If there are any discrepancies and missing parts of the materials that you supply, please reorder them.
DELAYS DUE TO CHANGES OR HOW TO HANDLE CHANGE ORDERS
If you make changes during renovation, remember that each change takes time, pushes back the schedule and adds to costs. Don't expect the painters or the finish carpenters to make up the lost time. Give them (and all the subs) time and support to do a good job. This is why it is critical to have written scope of work and approved change orders.
· OTHER SUBCONTRACTORS
You as an owner have the right to let separate contracts in connection with the project. We can include in our work co-ordination with Owner’s separate contractors or forces, and Owner shall pay the Contractor 10% of the subcontract amount for coordination of same.
· PETS ON THE JOB
As much as we love and respect all your pets, please make sure that you have safe place for them to be during the renovation project. We will not be responsible for any pets leaving the home due to doors, windows, gates or other openings in the home being left open due to work in progress.
· OWNER IS DIRECTING OUR SUBCONTRACTORS AND MAKING “CASH”DEALS WITH THEM TO SPEED UP THE PROCESS
Please, do not approach our subcontractors and offer them “cash” deal. According to our contract, Great Owl Renovations is responsible for the project and any direct payment to our subcontractor would not be considered as payment for the contract.
· FURNITURE & OTHER PERSONAL ITEMS
If you have home full of furniture and other items, please move them to a safe place, so they will be not damaged during the renovation and will not create any additional cost to the project.
It sounds funny, but renovation is one of the businesses where neatness counts. Lots of debris is generated and you'll end up paying if your subs spend time moving stuff out of the way. Keeping the site neat helps keep it efficient and saves you money. Personal garbage is owner’s responsibility. We will clean up only construction debris.
|
.gif)
